http://www.rockgympro.com/forum/ Questions and Answers about Rock Gym Pro en-US Sat, 19 May 2012 23:22:57 +0000 http://bbpress.org/?v=1.0.2 q http://www.rockgympro.com/forum/search.php http://www.rockgympro.com/forum/topic.php?id=316#post-994 Thu, 03 May 2012 13:56:01 +0000 tavdog 994@http://www.rockgympro.com/forum/ <p>If there was someway to have the last checkin (from the POS station not the dedicated checkin station) to be loaded into the POS program as the current customer that would make for a much more streamlined flow at the POS station. Currently we check the person in to ensure they have a waiver, then alt-tab over to the POS program and then have to select that customer from recent checkins. I know it doesn't take all that long but having to do those extra taps and wait those extra seconds for ever day pass we sell takes its toll on our flow.</p> <p>-tavis </p> http://www.rockgympro.com/forum/topic.php?id=302#post-993 Thu, 03 May 2012 13:38:03 +0000 tavdog 993@http://www.rockgympro.com/forum/ <p>It could also be RGP uploading newly scanned documents. Uploading will almost always slow your entire internet connection. </p> http://www.rockgympro.com/forum/topic.php?id=315#post-992 Wed, 02 May 2012 19:20:53 +0000 Luis@TRC 992@http://www.rockgympro.com/forum/ <p>Amy,<br /> Thanks, I'll check that out tomorrow. My name is Luis Jauregui and my gym is the Triangle Rock Club in Morrisville, NC. </p> http://www.rockgympro.com/forum/topic.php?id=315#post-991 Wed, 02 May 2012 12:37:44 +0000 Amy 991@http://www.rockgympro.com/forum/ <p>Hello Luis,<br /> RGP recommends accepting the waiver when the person is in front of you, for various legal reason.<br /> If you feel comfortable checking in people ahead of time you can uncheck the auto Create NEW checkins for new customers box in: Data Entry-settings-manage-customer tab -under Check In<br /> What is the name of your facility?<br /> Thank you,<br /> Amy </p> http://www.rockgympro.com/forum/topic.php?id=315#post-990 Wed, 02 May 2012 10:54:38 +0000 Luis@TRC 990@http://www.rockgympro.com/forum/ <p>Is it possible to process a online waiver into RGP without it automatically checking that person in?</p> <p>As of right now it does check that person in. Could you implement the button to give the option to check this person in or not?</p> <p>We are getting a lot of waivers for birthday parties and lock-ins that we would like to process and get into RGP but when we do that prior to the day of the event it automatically checks that person in.</p> <p>Thanks,<br /> Luis </p> http://www.rockgympro.com/forum/topic.php?id=314#post-989 Tue, 01 May 2012 13:45:36 +0000 Amy 989@http://www.rockgympro.com/forum/ <p>Hello Abby,<br /> First question, have you set up your facility with ACHWorks? This is the first step to process billing with a checking or savings account. If you go to: Data Entry-&gt;Settings-&gt;Manage-Click on the Payments and Billing Tab. Here you will see it has a box next to Billing ACH/Draft, if the drop down box has ACHWorks?T$$ and a configure box next to it, then you are setup with ACHWorks.<br /> If not, click on the yellow button that says: Click here for information on the Payment Gateways.</p> <p>There is a video tutorial on the Rock Gym Pro (RGP) web page on how to setup ACH, as well as many other informative videos: <a href="http://rgp_videostorage.s3.amazonaws.com/videos/ACHBilling/ACHBilling.htm" rel="nofollow">http://rgp_videostorage.s3.amazonaws.com/videos/ACHBilling/ACHBilling.htm</a></p> <p>If you are setup with ACHWorks, then yes you do need to go into billing and click download ACH responses to have the funds downloaded. You do need to manually click edit, this leads to believe you are not setup with ACHWorks.</p> <p>What is the name of your facility?</p> <p>Thank you,<br /> Amy </p> http://www.rockgympro.com/forum/topic.php?id=314#post-988 Tue, 01 May 2012 13:02:45 +0000 abby 988@http://www.rockgympro.com/forum/ <p>i've been trying to figure out how to process a bank draft with a voided check, can anyone help?<br /> I've typed in all the routing.account info and went to process billing, says its 2 steps, but now states "You have ACH events that have not been transmitted/submitted, go to the billing events tab and complete the events."<br /> When i go to the billing events tab, it highlights the transaction in red, and even when i 'edit' and change it to completed, it stays red.... What do i need to do? cant seemed to find the process on how to complete ACH payments anywhere...<br /> Thanks</p> <p>Also, do i have to periodically check back here for a response to this feed? Or will i be emailed once an answer has been submitted?</p> <p>Thanks again,<br /> Abby </p> http://www.rockgympro.com/forum/topic.php?id=230#post-987 Sun, 29 Apr 2012 12:58:31 +0000 Andy Laakmann 987@http://www.rockgympro.com/forum/ <p>Hi Kenneth,</p> <p>In theory email capabilities are the next big item on my todo list... the problem is all the small items that crop up! :)</p> <p>I will say that I do not intend to offer newsletter capabilities, just transactional emails. I do intend to integrate mailing list syncing capabilities with both ConstantContact and MailChimp - so provided you stay with those services you should be good to go.</p> <p>Hope this provides some guidance.....<br /> Andy </p> http://www.rockgympro.com/forum/topic.php?id=230#post-986 Sun, 29 Apr 2012 12:47:00 +0000 Kenneth 986@http://www.rockgympro.com/forum/ <p>Any update on the schedule for these features? I'm thinking about changing some customer contact systems but would hate to do it just before you solve my problems. You've been moving ahead super-quickly, btw. Great product. </p> http://www.rockgympro.com/forum/topic.php?id=313#post-985 Sat, 28 Apr 2012 11:04:35 +0000 Andy Laakmann 985@http://www.rockgympro.com/forum/ <p>I am not familiar with that printer. I recommend you try one of the recommended printers available in the deployment document. </p> http://www.rockgympro.com/forum/topic.php?id=313#post-984 Fri, 27 Apr 2012 19:00:37 +0000 Luke K 984@http://www.rockgympro.com/forum/ <p>We are trying to set up RGP at our gym. We have a thermal receipt printer "SPRT" model: POS58IVU. I'm trying to print a test receipt and nothing happens. I try to set up our regular printer as a default printer on RGP and that one doesn't work either. Both printers are fully functional through other software. Also, when I try to print through RGP, the print file gets stuck in the queue and I am unable to delete it. I have to restart the computer. Please help...Thanks </p> http://www.rockgympro.com/forum/topic.php?id=311#post-983 Thu, 19 Apr 2012 06:30:21 +0000 Andy Laakmann 983@http://www.rockgympro.com/forum/ <p>Hi -</p> <p>Accelerated Payments IS XCharge. And yes, the credit card processors (the overlords above Accelerated Payments) are forcing PCI compliance down everyone's throat. The good news is RGP solves your PCI compliance issue with regards to software, but you still need to follow the procedures required for PCI compliance in your business - examples include not writing down credit card numbers, etc.</p> <p>Typically this involves a periodic internet scan of your IP address and completing a quarterly questionnaire.</p> <p>Accelerated Payments can help with this so yes, you should contact them. </p> http://www.rockgympro.com/forum/topic.php?id=312#post-982 Wed, 18 Apr 2012 17:22:09 +0000 asteward 982@http://www.rockgympro.com/forum/ <p>Thanks for the response. The reason I was interested in adding the recheck certification level for rechecks is that it would make it impossible to have someone who was both a recheck and belay certified. While I'm sure you'll say, "train your staff better", and that is by no means an unfair response, it's an issue we've struggled with for a long time and no amount of reminding/training/correcting has eliminated it so I was hoping to attack it from the other side. As for the lead certification, we do treat "lead climb" as both so it is those rare cases I'm talking about. I'll look into adding a custom policy for that issue.</p> <p>Thanks again. </p> http://www.rockgympro.com/forum/topic.php?id=312#post-981 Wed, 18 Apr 2012 15:44:10 +0000 Andy Laakmann 981@http://www.rockgympro.com/forum/ <p>I won't be modifying the certification list, as too many gyms depend on the existing list and changing it would confuse their staff. In the RGP world, "Lead Climb" means "Lead Belay and Lead Climb". I'd recommend adding an additional policy that says "Cannot Lead Belay" in these probably rare cases.</p> <p>You can also use an additional policy for Recheck. Just create a policy called Recheck. </p> http://www.rockgympro.com/forum/topic.php?id=312#post-980 Wed, 18 Apr 2012 15:40:05 +0000 asteward 980@http://www.rockgympro.com/forum/ <p>Hey Andy,</p> <p>Like many other rock gyms, we have a "recheck" or "retest" certification level that indicated the customer in question can belay for the day but must take the test again on their next visit. Is there any way you could add a recheck or retest certification level to the list? Right now, we enter notes specifying someone is a recheck. However, if the note isn't deleted, a customer can be both belay certified and a recheck. If that's possible, could you also add a lead climb + belay certification level. We allow people to be lead climb certified without being lead belay certified if they aren't going to lead belay and we have to use notes to make that distinction as well. Let me know what you think. </p> http://www.rockgympro.com/forum/topic.php?id=74#post-978 Wed, 18 Apr 2012 03:26:20 +0000 TheLacticFactory 978@http://www.rockgympro.com/forum/ <p>OK, I think there has been a little confusion over my use of the word 'concession'.</p> <p>I have been using it in the Australian context where 'giving a concession' means that you allow them to do or pay less than is required of the general public. So in my gym I allow low income earners, students, children under 15 and members of the local climbing clubs in at a discounted (or concession) rate.</p> <p>henryZ seems to be using it in a different context - where concession is something that is added to an entry such as food.</p> <p>At any rate, using the 'Alert on Date' function on Notes as suggested by Clay is a little slow in its execution but has been working great for the last year.<br /> Yet again - RPG for the win! </p> http://www.rockgympro.com/forum/topic.php?id=309#post-977 Wed, 18 Apr 2012 03:13:45 +0000 TheLacticFactory 977@http://www.rockgympro.com/forum/ <p>Hi Andrew, I use RPG in Melbourne and there are a few (climbing)gyms around here that do. Cant recommend it enough - If you have any questions I'd be happy to answer them for you.<br /> Christian </p> http://www.rockgympro.com/forum/topic.php?id=311#post-975 Tue, 17 Apr 2012 11:32:46 +0000 aroccos 975@http://www.rockgympro.com/forum/ <p>Accelerated Payment Technologies is requesting that we show them that we are pci compliant. Is that something for x-charge to deal with?<br /> thanks </p> http://www.rockgympro.com/forum/topic.php?id=309#post-973 Mon, 16 Apr 2012 15:57:55 +0000 Amy 973@http://www.rockgympro.com/forum/ <p>Hello Andrew,<br /> Urban Climb asked a question to Rock Gym Pro a few months ago. I am not sure if they are using the free version, or not.<br /> You can give them a call to find out, and let me know!</p> <p>thank you and let me know if I can answer any specific questions you may have about Rock Gym Pro (RGP).</p> <p>Amy<br /> RGP support </p> http://www.rockgympro.com/forum/topic.php?id=308#post-972 Sun, 15 Apr 2012 22:40:59 +0000 asteward 972@http://www.rockgympro.com/forum/ <p>That sounds like it will work perfectly. I'll test it out over the next few days and let you know if there are any hiccups. As always, thanks for the excellent support! </p> http://www.rockgympro.com/forum/topic.php?id=309#post-971 Sun, 15 Apr 2012 02:24:42 +0000 andrewcrowe 971@http://www.rockgympro.com/forum/ <p>Hi everyone, just wondering if anyone in Brisbane is using RGP and wouldn't mind if I dropped in to check it out. I'm looking at using it for a CrossFit gym (slightly different use however still applicable).</p> <p>In the short time i've been using it, I think it's awesome!</p> <p>Cheers,</p> <p>Andrew </p> http://www.rockgympro.com/forum/topic.php?id=308#post-970 Sat, 14 Apr 2012 17:46:47 +0000 Andy Laakmann 970@http://www.rockgympro.com/forum/ <p>You can easily add a question on the waiver about "where did you here about us" with multiple choice and assign it to the SOURCE target which will come in as a tag.</p> <p>Create an additional new waiver (design mode only so it doesn't effect your live waiver) and the default waiver has this setup and you can see how it is done.</p> <p>Then add the same thing to your existing waiver. </p> http://www.rockgympro.com/forum/topic.php?id=308#post-969 Sat, 14 Apr 2012 12:40:14 +0000 asteward 969@http://www.rockgympro.com/forum/ <p>Hey Andy,</p> <p>Shortly we're going to begin experimenting with different advertising methods and we'd love to use the tags system in RGP to track the effect each method has. Is there any way to have a tag query or a multiple choice "how did you hear about us?" pop up on the waiver stations before the customer is able to fill out the waiver? It seems like that would be the best way for us to find out how nearly 100% of our new customers have heard about the gym.</p> <p>As always, thanks for the help. </p> http://www.rockgympro.com/forum/topic.php?id=302#post-968 Sat, 14 Apr 2012 12:34:51 +0000 asteward 968@http://www.rockgympro.com/forum/ <p>Ok, thanks for the help. </p> http://www.rockgympro.com/forum/topic.php?id=307#post-967 Fri, 13 Apr 2012 18:42:39 +0000 Hemberger 967@http://www.rockgympro.com/forum/ <p>Nevermind! Issue resolved (computer name was apparently set to that of the server). </p> <p>Thanks. </p> http://www.rockgympro.com/forum/topic.php?id=307#post-966 Fri, 13 Apr 2012 18:11:36 +0000 Hemberger 966@http://www.rockgympro.com/forum/ <p>Pretty sure it is, I can still see/access shared volumes within the Network and Sharing center. </p> http://www.rockgympro.com/forum/topic.php?id=307#post-965 Fri, 13 Apr 2012 18:08:14 +0000 Andy Laakmann 965@http://www.rockgympro.com/forum/ <p>Have you confirmed the computer is actually on the same network? </p> http://www.rockgympro.com/forum/topic.php?id=307#post-964 Fri, 13 Apr 2012 18:00:34 +0000 Hemberger 964@http://www.rockgympro.com/forum/ <p>I am having issues connecting to my database with 1 of my 5 machines. Every other computer has connected fine, but this one keeps kicking back a "Cannot Connect" error when I try to do the initial Rock Gym Pro Configuration. My UN and PW are both correct, and I know my server is fine as it works with all the other machines. I have also added a port 3306 exception and still no luck.</p> <p>Suggestions? </p> http://www.rockgympro.com/forum/topic.php?id=306#post-963 Mon, 09 Apr 2012 12:03:31 +0000 mcclimberson 963@http://www.rockgympro.com/forum/ <p>We do not have the system set up to print from the gym so everyone has been printing it "online" but from our gym. So they are printed by customers but from our gym. But we are working on that. </p> <p>What I mean by printing incorrectly is that the majority of them will start printing correctly but after the line that reads "HEREBY DO RELEASE..." everything comes out in some unreadable computer language. Like stuff I don't have the knowledge to type. That's the best way I can put it without showing you a picture of it. </p> http://www.rockgympro.com/forum/topic.php?id=306#post-962 Sat, 07 Apr 2012 13:28:18 +0000 Andy Laakmann 962@http://www.rockgympro.com/forum/ <p>When you say "the waivers keep printing incorrectly", what do you mean? In looking at the logs, it seems your customers are bringing in the online print and sign waivers without problems.</p> <p>Are you referring to waivers YOU are printing within the gym? Or waivers customers are bringing in?</p> <p>If waivers printing within the gym, where and how are you printing them? </p> http://www.rockgympro.com/forum/topic.php?id=306#post-961 Sat, 07 Apr 2012 13:17:36 +0000 mcclimberson 961@http://www.rockgympro.com/forum/ <p>And yes the print and sign waivers. </p> http://www.rockgympro.com/forum/topic.php?id=306#post-960 Sat, 07 Apr 2012 13:10:51 +0000 mcclimberson 960@http://www.rockgympro.com/forum/ <p>I believe it is from the RGP waiver system. I am at On The Edge Rock Climbing. </p> http://www.rockgympro.com/forum/topic.php?id=306#post-959 Sat, 07 Apr 2012 11:51:24 +0000 Andy Laakmann 959@http://www.rockgympro.com/forum/ <p>Are you talking about print and sign waivers from the RGP waiver system? What facility are you from and I will look at your waiver. </p> http://www.rockgympro.com/forum/topic.php?id=306#post-958 Sat, 07 Apr 2012 11:26:35 +0000 mcclimberson 958@http://www.rockgympro.com/forum/ <p>Hey Andy,<br /> We have just started using your system and its a nice change. One thing is that the waivers keep printing incorrectly. About half way down the page it goes to some computer code (or Russian), do you have some solution to fix it? It would really save us paper and ink.<br /> Thanks a lot! </p> http://www.rockgympro.com/forum/topic.php?id=302#post-957 Sat, 07 Apr 2012 07:11:38 +0000 Andy Laakmann 957@http://www.rockgympro.com/forum/ <p>I just pulled it up in 3 seconds at the Enclosure, so (if yours is slow now) it means it is most likely not a performance problem with XCharge.</p> <p>If I had to guess, your network provider/ISP is having latency issues to certain portions of the internet at certain times of the day. Unfortunately, these are notoriously difficult for ISPs to correct because they will claim "there isn't a problem!"</p> <p>The end-point is <code>integrator.t3secure.net</code> . Your ISP should be able to do a traceroute when it is slow and find the bottleneck. I just did a traceroute and it looked normal for my network.</p> <p>Another possibility is that something is hogging all your bandwidth (perhaps a large backup, etc.) during the slow times. </p>