http://www.rockgympro.com/forum/ Questions and Answers about Rock Gym Pro en-US Tue, 07 Feb 2012 14:23:05 +0000 http://bbpress.org/?v=1.0.2 q http://www.rockgympro.com/forum/search.php http://www.rockgympro.com/forum/topic.php?id=286#post-896 Sat, 04 Feb 2012 23:19:53 +0000 Nitzan 896@http://www.rockgympro.com/forum/ <p>Thank you for the prompt reply, and confirming the process.<br /> Nitzan. </p> http://www.rockgympro.com/forum/topic.php?id=286#post-895 Sat, 04 Feb 2012 20:22:30 +0000 Andy Laakmann 895@http://www.rockgympro.com/forum/ <p>You assign the barcode number to the customers from preprinted membership cards, so you can reassign numbers as much as you like. Just grab a new, blank membership card from the stack... put the number in the customer record, and hand the card to the customer.</p> <p>You can order membership cards (key chain tags are best) in bulk for quite cheap. </p> http://www.rockgympro.com/forum/topic.php?id=286#post-894 Sat, 04 Feb 2012 18:42:34 +0000 Nitzan 894@http://www.rockgympro.com/forum/ <p>Hi,<br /> I am considering using RGP with 39 barcode cards. How does RGP deals with the scenario of customers losing their membership card, and requesting to be issued with a new one (which will have a different barcode to the one lost) without setting up a new customer? i.e. link the new card to the existing customer.<br /> Many thanks,<br /> Nitzan. </p> http://www.rockgympro.com/forum/topic.php?id=285#post-893 Fri, 03 Feb 2012 10:32:01 +0000 Andy Laakmann 893@http://www.rockgympro.com/forum/ <p>What about the payments tab? Doesn't that have the tender info you need? Look at the bottom as well. </p> http://www.rockgympro.com/forum/topic.php?id=285#post-892 Fri, 03 Feb 2012 10:01:33 +0000 carabiners 892@http://www.rockgympro.com/forum/ <p>Hi,<br /> I noticed in the POS History that it contains all the info for every transaction... except for the tender method. Could you consider including that information on that screen? As of now, I had to "print receipt" in order to get that info. It comes in handy when researching prior transactions. Thanks! </p> http://www.rockgympro.com/forum/topic.php?id=274#post-891 Wed, 01 Feb 2012 16:02:57 +0000 Andy Laakmann 891@http://www.rockgympro.com/forum/ <p>If you are that busy, why not have a tablet and printer upstairs and a tablet and printer downstairs? Seems like you'll find plenty of uses for both. </p> http://www.rockgympro.com/forum/topic.php?id=284#post-890 Wed, 01 Feb 2012 16:01:14 +0000 Andy Laakmann 890@http://www.rockgympro.com/forum/ <p>RGP integrates with any keyboard emulating barcode scanner, so the limitation is in the scanner not RGP. </p> <p>Unfortunately, I don't think any standard barcode scanner will be able to read the iphone screen. You might try contacting <a href="http://www.posguys.com" rel="nofollow">http://www.posguys.com</a> and asking if they have any recommendations. </p> http://www.rockgympro.com/forum/topic.php?id=284#post-889 Wed, 01 Feb 2012 14:58:51 +0000 benoram 889@http://www.rockgympro.com/forum/ <p>I've written an iPhone app for my local gym that uses RGP, and one of the features I put in was the ability to scan a member's key fob into the device, so you can hold your phone/ipod up to the check-in scanner to check-in. Unfortunately, the red laser scanner can't read the barcode from the device... any suggestions for a barcode scanner that can read from mobile devices and integrate well with RGP?</p> <p>Thanks! </p> http://www.rockgympro.com/forum/topic.php?id=274#post-888 Wed, 01 Feb 2012 10:41:22 +0000 asteward 888@http://www.rockgympro.com/forum/ <p>We considered that and it might work. The only concern is that the primary purpose of the mobile POS is to be able to charge birthday party parents in the party rooms upstairs instead of them coming downstairs. This makes it more convenient for them and it lessens that chance that they'll accidentally leave without paying. They almost always want a receipt and we need a signed copy so if we have to run back downstairs to grab two receipts and run back up, the increased efficiency of the tablet is reduced considerably. If we put the printer upstairs, we can't use the tablet to ease pressure on the front desk when we're busy. I can't think of a good work-around. </p> http://www.rockgympro.com/forum/topic.php?id=274#post-887 Tue, 31 Jan 2012 15:29:51 +0000 Andy Laakmann 887@http://www.rockgympro.com/forum/ <p>You might wait a while for that...</p> <p>What about just a networked and dedicated receipt printer located in your lobby/greet area just for this purpose? </p> http://www.rockgympro.com/forum/topic.php?id=274#post-886 Tue, 31 Jan 2012 13:34:38 +0000 asteward 886@http://www.rockgympro.com/forum/ <p>Hey Andy, </p> <p>So Daniel and I discussed the tablet further and he only thinks it's worth pursuing if we can get e-signatures and email receipts to the customers. I'm inclined to agree because if you have to run back to a computer to print a receipt, the mobility of the POS is much less useful. So, we'd love to see an e-signature/emailed receipt option from RGP in the future. Thanks for all the help. </p> http://www.rockgympro.com/forum/topic.php?id=283#post-885 Sat, 28 Jan 2012 14:31:00 +0000 asteward 885@http://www.rockgympro.com/forum/ <p>Fair enough, thanks. You'd think if someone was going to read the document, they'd do it before filling it out but I guess not. </p> http://www.rockgympro.com/forum/topic.php?id=274#post-884 Sat, 28 Jan 2012 14:29:51 +0000 asteward 884@http://www.rockgympro.com/forum/ <p>Awesome, thanks. </p> http://www.rockgympro.com/forum/topic.php?id=274#post-883 Sat, 28 Jan 2012 13:52:02 +0000 Andy Laakmann 883@http://www.rockgympro.com/forum/ <p>Yes, the tablet would just be assigned as the same register as one of your front desk computers and you'll print to a networked printer.</p> <p>I'm sure some issues will come up but give it a try.</p> <p>Be sure to get a WINDOWS 7 tablet, not Windows mobile. </p> http://www.rockgympro.com/forum/topic.php?id=283#post-882 Sat, 28 Jan 2012 13:50:15 +0000 Andy Laakmann 882@http://www.rockgympro.com/forum/ <p>The fields will be saved in the vast majority of browsers, but unfortunately some do not save the fields and there isn't much I can do about it. The warning might be problematic as it will scare people, but I'll think about it. </p> http://www.rockgympro.com/forum/topic.php?id=283#post-881 Sat, 28 Jan 2012 12:30:09 +0000 asteward 881@http://www.rockgympro.com/forum/ <p>Andy,</p> <p>I received an email from a customer today saying she found it annoying that if you fill out all the fields in the online waiver and then preview the document, when you navigate back the data is lost. Is there any way you can add a written warning at the top of the page advising people to preview the document before filling out the fields? Or can you set the 'preview document' button to open in a new window?</p> <p>Thanks. </p> http://www.rockgympro.com/forum/topic.php?id=274#post-880 Sat, 28 Jan 2012 12:27:38 +0000 asteward 880@http://www.rockgympro.com/forum/ <p>I'm glad to hear that RGP seems to run ok on tablets. The networked printer idea is great. I think that would work fine. So the only obstacle seems to be finding a decent card reader. To honest, I'd rather have a mobile POS with a cord I have to keep bundled/tucked away/etc. than not have one at all. We're entirely happy with our waiver stations. The tablet would just be for mobile transactions. Are there any other major obstacles? We could connect the tablet to one of the main POS 'registers' over the network, right? It seems as though we could connect a receipt printer to our member check-in only PC and have the receipts from the tablet transactions print there.</p> <p>Thanks for checking into this so thoroughly. </p> http://www.rockgympro.com/forum/topic.php?id=282#post-879 Mon, 23 Jan 2012 19:38:18 +0000 Andy Laakmann 879@http://www.rockgympro.com/forum/ <p>It just moves records, it does not attempt to merge the customer details as the specifics will vary in each case. You can then copy over the info you want to keep and delete the original customer. </p> http://www.rockgympro.com/forum/topic.php?id=282#post-878 Mon, 23 Jan 2012 19:12:02 +0000 tavdog 878@http://www.rockgympro.com/forum/ <p>Does this operation only operate on the invoices and other things attached to it or does it also merge the two customers together somehow ? </p> <p>Thanks. </p> http://www.rockgympro.com/forum/topic.php?id=92#post-877 Sun, 22 Jan 2012 16:25:45 +0000 BCWanaka 877@http://www.rockgympro.com/forum/ <p>sweet </p> http://www.rockgympro.com/forum/topic.php?id=281#post-876 Sun, 22 Jan 2012 16:13:13 +0000 BCWanaka 876@http://www.rockgympro.com/forum/ <p>Thanks Andy,</p> <p>It works now after I restarted Data Entry and POS. It wasn't working with punch cards when I just restarted the POS. My bad.</p> <p>Clay </p> http://www.rockgympro.com/forum/topic.php?id=92#post-875 Sun, 22 Jan 2012 16:07:56 +0000 Andy Laakmann 875@http://www.rockgympro.com/forum/ <p>Yes, still on the list. </p> http://www.rockgympro.com/forum/topic.php?id=281#post-874 Sun, 22 Jan 2012 14:50:26 +0000 Andy Laakmann 874@http://www.rockgympro.com/forum/ <p>Clay</p> <p>I am not at a computer now but what you describe should not be happening and I know I tested this behavior. Please confirm the products in question actually have the No Anonymous sales checked. You can still select the products the transaction should not be completable - and this was always the case. </p> http://www.rockgympro.com/forum/topic.php?id=92#post-873 Sun, 22 Jan 2012 14:43:21 +0000 BCWanaka 873@http://www.rockgympro.com/forum/ <p>Hey Andy,</p> <p>Just wondering if this is still in the works?</p> <p>You do a great job on keeping RGP fresh and meeting customer needs by the way. I know I say it every time, but you deserve it.</p> <p>Clay </p> http://www.rockgympro.com/forum/topic.php?id=281#post-872 Sun, 22 Jan 2012 14:22:48 +0000 BCWanaka 872@http://www.rockgympro.com/forum/ <p>Hey Andy,</p> <p>Not sure if this is a bug. With the latest update, if you opt to have anonymous selected automatically at POS, then items that require a customer to be selected can be sold without selecting a customer. </p> <p>Would be nice to have anonymous selected automatically, but still prompt for certain items like punch cards and memberships.</p> <p>Clay </p> http://www.rockgympro.com/forum/topic.php?id=278#post-871 Sun, 22 Jan 2012 13:53:40 +0000 BCWanaka 871@http://www.rockgympro.com/forum/ <p>Thanks Andy,</p> <p>We use an assumption of risk form, but most people call them waivers. We still need to notify people that there is risk involved in the activity. They just can't sue us if they get hurt. The government can fine us though.</p> <p>That's good to know. Touch screen computers are not that cheap here, but tablet are. They would also take up far less room in a small facility.</p> <p>Like I said, just some thoughts I had. Not something we are particularly looking for as a necessity.</p> <p>Clay </p> http://www.rockgympro.com/forum/topic.php?id=280#post-870 Sat, 21 Jan 2012 11:12:53 +0000 Hemberger 870@http://www.rockgympro.com/forum/ <p>Awesome. Thanks, Andy! </p> http://www.rockgympro.com/forum/topic.php?id=280#post-869 Sat, 21 Jan 2012 10:50:23 +0000 Andy Laakmann 869@http://www.rockgympro.com/forum/ <p>This video explains the process....</p> <p><a href="https://s3.amazonaws.com/rgp_videostorage/videos/MySQLMoveDatabase/MySQLMoveDatabase.htm" rel="nofollow">https://s3.amazonaws.com/rgp_videostorage/videos/MySQLMoveDatabase/MySQLMoveDatabase.htm</a> </p> http://www.rockgympro.com/forum/topic.php?id=280#post-868 Sat, 21 Jan 2012 10:48:15 +0000 Hemberger 868@http://www.rockgympro.com/forum/ <p>I am looking for the best way to move my database from our old machine to a new "server" (Desktop w/ lots of storage and networked). Is it as simple as finding the files and moving them over, or is there a better process?</p> <p>Thanks! </p> http://www.rockgympro.com/forum/topic.php?id=279#post-867 Fri, 20 Jan 2012 08:31:23 +0000 Andy Laakmann 867@http://www.rockgympro.com/forum/ <p>RGP will automatically format the phone number (US/Canada) when it saves the record. So just leave out the dashes and they will be put in automatically! </p> http://www.rockgympro.com/forum/topic.php?id=279#post-866 Thu, 19 Jan 2012 20:20:19 +0000 Frank 866@http://www.rockgympro.com/forum/ <p>Hey Something that could save us a lot of time would be if dashes were put automatically into Phone numbers. Would you consider this for one of the later updates? Thanks </p> http://www.rockgympro.com/forum/topic.php?id=274#post-865 Thu, 19 Jan 2012 05:46:48 +0000 Andy Laakmann 865@http://www.rockgympro.com/forum/ <p>Rgp runs find on the tablet, as expected. I can't find a usb credit card reader that doesn't have a long, annoying cord unfortunately :(. Any suggestions?</p> <p>As for waiver stations, yes the tablets would work. But they offer little advantage over a $400-500 all in one touch screen computer in my opinion. If you are going to do a doodle signature, you might as well just use the Esign/typed signature option (optionally confirm identity with a drivers license and record the number if you are paranoid). This still has the advantage of not requiring signature pads.</p> <p>The problem with tablets for waiver stations is that they have to be secured or they will get stolen.</p> <p>Cheers<br /> Andy </p> http://www.rockgympro.com/forum/topic.php?id=274#post-864 Wed, 18 Jan 2012 21:59:57 +0000 Kip 864@http://www.rockgympro.com/forum/ <p>In my real work away from the gym, I have been using a number of Windows/Linux based tablets. I could see no reason they would not work. They have all the functionality of a PC, except they have a touch screen. The main problem with them is that Windows and Linux are not written for fat fingers. In particular, the close program at the top right is so close to the minimise controls.<br /> However It would be really good to use these in combination with keyboard and mouse for the paperless waivers, as you could potentially use the touch screen for the signature.<br /> We have been getting them for about $330 plus shipping direct from China. That's in Australia, and we are buying quantity. The Windows that comes on them is not legitimate, so you need to add a windows licence. Did not worry us since we are using Linux on them. Look for capacitive screen, and flash drive, they are much better. </p> http://www.rockgympro.com/forum/topic.php?id=150#post-863 Wed, 18 Jan 2012 11:06:38 +0000 Andy Laakmann 863@http://www.rockgympro.com/forum/ <p>Scheduled for the next release hopefully (April). The immediate release (next two weeks) is already wrapped up. Obviously I would have preferred to have it complete already, but the waiver system was 10x harder than planned! </p> http://www.rockgympro.com/forum/topic.php?id=150#post-862 Wed, 18 Jan 2012 11:03:56 +0000 aroccos 862@http://www.rockgympro.com/forum/ <p>What is the status of the emailing capabilities? </p>